At ReyTerM, we strive to ensure your satisfaction with our digital products. However, due to the nature of digital goods, we have specific guidelines regarding refunds and returns. Please read the following policy carefully:
Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical Issues: If the digital product is defective, corrupted, or incompatible with your system.
- Non-Delivery: If you did not receive the digital product after purchase.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- If the product was downloaded successfully and there are no technical issues.
- If you changed your mind after purchasing the product.
- If the issue is due to a lack of understanding or expertise in using the product.
How to Request a Refund
To initiate a refund request, please:
- Email us within 7 days of purchase.
- Include the following details in your request:
- Order number
- Proof of purchase
- Description of the issue
Resolution Timeline
We aim to process all refund requests within 7 business days of receiving your email. Approved refunds will be credited back to your original payment method.